FAQs

Order FAQs

I Haven’t Received My Order

    All orders are processed within 1-2 working days. Orders are not shipped on weekends or bank holidays.

    Standard delivery time: 3-5 working days.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

    For more details regarding shipping please see our Shipping Policy page.

     

    I Didn’t Receive A Confirmation Or Shipment Email

    You should receive a confirmation email with your order number, and another email when your order when has been shipped or dispatched. If you are unable to find your email, please do check your junk/spam folder. If you still haven't received any emails regarding your order please email us info@oyyl.co.uk.

    Can I get a refund?

    Due to hygiene reasons and health protection concerns we do not allow any returns.

    For more details regarding returns please see our Return Policy page.

    How do I patch test?

    If you have sensitive skin, it is always recommended to have a patch test carried out. Even natural ingredient oils, or essential oils can cause skin reactions or irritation to the skin. You can do this by gently dabbing a small amount of the oil behind your ear and leave to dry, if you soon develop an irritation then please do not use this product. 

    Is this product 100% organic?

    OYYL is:

    • 90% organic 
    • 100% Natural
    • Cruelty Free
    • Vegan

    Does this product contain Alcohol?

    Oyyl is Alcohol free, it contains 0% Alcohol. 

    What is Benzyl Alchohol?

    Benzyl Alcohol is produced naturally by many plants and is most commonly derived from fruits which acts as a preservative to stop microorganisms from overgrowing in products. It is natural and safe.

    Do you ship outside of the UK?

    Currently we only ship within the UK. However, we are working very hard to set up processes so we can ship OYYL to our international customers.

    Payment FAQs

    What Payment Type Do You Accept?

    We accept secure payments via all Debit Cards, Credit Cards and PayPal.